In Tune with Nature
Modern Pearls
In my country, people love growing flowers, planting trees, and tending vegetables. There is something beautiful about creating something you can see, touch, and watch grow.
Before creating jewelry, I was a commercial photographer. In 2021, I left photography behind to start my own design brand, seeking a more tangible way to create beauty — something I could hold in my hands and share with others.
Inspired by nature, Tender brings together the organic beauty of freshwater pearls and natural gemstones. I love their imperfect shapes, unique textures, and colors, allowing each piece to preserve a little trace of nature.
The name Tender was inspired by Tender, a song by my favorite band, Blur. It reflects what I hope my jewelry can bring: softness, warmth, and companionship.
I hope each piece stays close to you, through life's special moments and ordinary days — a little connection to nature, wherever you are.
Stay close to nature. Stay close to what you love. ♡
1. Shipping
All TenderOfficial jewelry is handmade to order.
- Shipping Fee: €20. Enjoy free shipping on orders over €150.
- Processing Time: Orders are carefully handmade and dispatched within 5 business days after purchase.
- Estimated Delivery: Please allow approximately 14–20 business days after dispatch. Delivery times are estimates and may vary depending on the destination, local customs clearance, and courier services.
- Shipping Address: Please contact us as soon as possible if you need to change your address. Changes can only be made before dispatch.
- Delivery Issues: If your tracking shows that your package has been delivered but you cannot locate it, please contact the carrier first, then reach out to us for assistance.
- Taxes & Duties: All prices include applicable taxes and duties. No additional taxes or customs duties will be charged upon delivery.
2. Returns & Exchanges
We accept eligible returns and exchanges within 14 days of receiving your order.
To be eligible for a return or exchange:
- The jewelry must be unworn, unused, and in its original condition.
- The item must be returned in its original packaging.
- Please contact us before sending any item back.
For EU Customers – Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, subject to applicable legal exceptions.
To exercise this right, please contact us at tenderofficial2021@gmail.com within the withdrawal period.
Customers are responsible for the direct cost of returning the goods, provided they were informed of this before placing the order.
We will refund the product price and the standard delivery costs paid at the time of purchase. Any additional delivery charges resulting from choosing a more expensive shipping method will not be refunded.
3. Repairs & After-Sales Service
We are happy to assist with repairs for manufacturing defects.
If your jewelry arrives damaged or develops a manufacturing defect, please email us photos of the affected item so that we can assess the issue and discuss possible solutions.
Please contact us at:
tenderofficial2021@gmail.com
This policy does not affect your statutory rights regarding faulty or non-conforming goods.
4. Refunds
Once we receive and inspect your returned item, we will process your refund to the original payment method.
- Refunds will be processed within 48 hours after we receive and inspect the returned item.
- Refunds will include the product price and any refundable standard delivery costs, where required by applicable law.
- Original shipping fees for non-EU voluntary returns are generally non-refundable, unless otherwise required by law.
- Please allow an additional 4–7 business days for your bank or card issuer to process the refund.
5. Important Notes About Natural Materials
Our jewelry is made with natural gemstones, crystals, and freshwater pearls.
Natural materials may vary in shape, color, texture, and surface appearance. Small inclusions, irregularities, and natural markings are part of their individual character and make each piece unique.
These natural characteristics are not considered manufacturing defects.
6.Jewelry Care
To keep your TenderOfficial jewelry beautiful for years to come, please follow these care instructions:
- Keep Dry: Avoid contact with water, moisture, and excessive sweat. Remove your jewelry before showering, swimming, or exercising.
- Avoid Chemicals: Keep jewelry away from perfume, cosmetics, hairspray, detergents, and other chemical products.
- Handle with Care: Natural pearls and gemstones can be delicate. Avoid dropping, scratching, or knocking your jewelry against hard surfaces.
- Remove Before Sleeping: Take off your jewelry before going to bed to prevent pulling, tangling, or accidental damage.
- Clean Gently: After wearing, gently wipe your jewelry with a soft, dry cloth to remove oils and residue.
- Store Properly: Store each piece separately in a dry, soft pouch or jewelry box to prevent scratches and tangling.
A Little Note About Natural Materials
Each natural pearl and gemstone has its own unique shape, texture, and color. Gentle variations and natural inclusions are part of its beauty. Please handle each piece with care.
In Tender
